Associate Product Manager - Operator Experience (Viator)

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

Role Overview

Viator is seeking an Associate Product Manager (APM) to join our growing product team. This entry-level role is designed for individuals with strong curiosity, analytical ability and a passion for delivering customer value through technology. You’ll work closely with an experienced PM mentor and cross-functional partners to ship real product features and develop core skills in a hands-on environment. This role sits within our B2B Pillar, and will be working on Products that Operators interact with on a daily basis, such as joining Vaitor, listing new and managing existing Products.

This role will focus on contributing to initiatives aligned to company priorities under the guidance of a Senior/Principal Product mentor. You’ll use data and customer insights to inform your decisions, write detailed product specifications and collaborate with Engineering and Design to bring ideas to life. This is a great opportunity to grow as a product thinker, communicator, and collaborator while playing a role in helping millions of travelers discover unforgettable experiences.

Responsibilities

• Collaborate with your PM mentor and cross-functional partners to deliver features that support near-term goals and align with Viator’s strategic direction

• Develop a strong understanding of traveler and operator needs, regularly incorporating user feedback and research into your work

• Write clear, detailed product specifications, including goals, success metrics, edge cases, and open questions

• Contribute to the planning and prioritization of your team’s backlog, helping break down features into milestones that deliver incremental value

• Use both quantitative data and qualitative feedback to guide decisions, identify opportunities, and iterate on features

• Participate in product reviews, roadmap discussions, and release planning with a clear, user-focused point of view

• Communicate clearly with stakeholders across Engineering, Design, Product Analytics, and Operations, ensuring expectations are aligned and work is visible

• Proactively engage with your pod and peers, fostering collaboration and contributing ideas that improve both team dynamics and product outcomes

Must-Haves

• 1–3 years of professional experience (internships or full-time)

• Experience working within or alongside a Product function products that solve real user problems

• Strong written and verbal communication skills, with the ability to clearly articulate ideas, decisions, and tradeoffs

• Ability to work collaboratively in cross-functional teams and contribute to shared goals

• Proactive approach to problem-solving, including breaking down tasks and seeking input from stakeholders

• Comfort working with data to inform decisions and evaluate success

• Curiosity, initiative and a growth mindset

• Exposure to or strong interest in AI technologies and their application in product development

• Bachelor’s degree or equivalent experience in a technical, business, design, or related field

Nice-to-Haves

• Exposure to product development tools (e.g., Jira, Figma, Confluence, analytics platforms)

• Experience participating in user research, surveys, or usability testing

• Familiarity with the travel or marketplace space

• Basic understanding of AI/ML capabilities or trends in user-f

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.