Associate Manager - Driver Product Operations

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

About the role:

This role sits squarely at the intersection of product and operations and is an opportunity to lead on core driver product priorities for Lyft. The Driver Success & Product Operations team supports all Driver Product priorities across our Rideshare business. This role will uniquely support the operational roll out of some of our top Driver product initiatives.  This role sits within the Driver Success & Product Operations team reporting to the Senior Manager, Driver Success & Product Operations. The team is part of the Rideshare Driver team and operates a series of programs that both supports drivers and enables other teams to understand our customers better. 

What the team is looking for: 

• Someone who can make things happen. Direct product operations support is key to the successful delivery & adoption of our features to drivers.
• Someone with the ability to form cross-functional connections ensuring that teams across Lyft are ready as we scale new initiatives. 
• Someone with an ability to work seamlessly with operations as well as product/engineering and science teams.
• Has to be comfortable working in Pacific Time Zone

Responsibilities:

• Partner with Product teams to support any operational processes for rapid experimentation
• Collaborate with UX Research, PMM and Product Managers to gather and organize user feedback
• Setup processes for Product teams to meet with and shadow stakeholders
• Responsible for being able to distill multiple qualitative data points from the driver community into a singular narrative that is aligned with specific products in order to help shape their development
• Drives alignment and visibility by acting as a knowledge hub, perpetually informed and ready to answer questions on in-flight work, launches, and known issues for both teams. 
• Works with individual product teams to assess and advise on the operational impact of their products, before developing processes (in partnership with other internal teams as needed) to enable them to be successful 
• Partner with PM’s and PMMs to:
  Help Product Managers with feature roll-out to ensure key stakeholders understand core functionality of new releases
  Setup process for Support team and Product Managers to meet regularly to triage and prioritize highest frequency/impact tickets
  
  

Experience:

• Bachelor’s degree and 3-5+ years experience in project management, product development or operations
• Proven ability to influence without authority and willingness to unblock issues
• Familiarity with tech and experience working cross functionally tech teams including operators, engineers, program managers and legal teams
• Ability to create project plans, governance documents and forums that are necessary to stand up and run a sizable program that impacts multiple teams
• A deep understanding of operations and the ability to translate real, on the ground insights into tangible recommendations and actions
• Passionate commitment to the Lyft community and the sharing economy
• Must be able to work independently on a Pacific or Mountain time schedule

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

For candidates living in Colorado the expected base pay range is $82,280.00 - $96,800.00 and depending on a variety of non-discriminatory factors, including qualifications, experience and geographic location.

This role is work-from-anywhere, excluding the following states and territory: Alabama, Arkansas, Delaware, Iowa, Kansas, Maine, Mississippi, Nebraska, New Hampshire, North Dakota, Oklahoma, South Dakota, West Virginia, Wyoming, Puerto Rico

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment  without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule, remote, or as a visitor) are required to provide proof that they are fully vaccinated and up to date against COVID-19. Fully vaccinated and up to date means an employee has: 1) received all recommended doses in a primary series of COVID-19 vaccine; and 2) either has received a booster dose or is not yet eligible to receive a booster dose but will do so when eligible. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process. New employees must provide proof of full vaccination or receive an accommodation exception approval prior to their start date.