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Olo

Associate Director, Product Design

Retirement benefits
Paid time off
Professional development opportunities
Employee discount programs
Parental leave
Learning and development budget
This job offer is closed.
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We are looking for a data-driven, empathetic design leader to coordinate design direction and methodologies across multiple teams. You will understand contemporary design and research methodologies, enterprise software, and working with complex experiences.

You are a passionate advocate for the quality and consistency of the experience delivered to users across multiple products and journeys. You bring experience mentoring designers through a combination of empathy, an understanding of best practices and how to incorporate research and data.

Reporting to the VP & GM of Direct Digital, the Associate Director, Direct Digital Design will lead a team of designers who work with engineers and product managers to build experiences that determine the future of online hospitality.

You can work remotely from anywhere in the U.S. or at Olo's headquarters in NYC on the 82nd floor of One World Trade Center.

What You'll Do

  • 7+ years of experience in UX/UI or product design
  • 3+ years experience leading teams
  • Portfolio of UX-focused work samples for web/responsive and mobile applications
  • Knowledge of Agile methods and ceremonies, and experience partnering with Agile teams
  • Experience managing a team of product designers in a versatile UX environment, and responsible for their mentorship and career development
  • Experience recruiting and building diverse UX or Product Design teams
  • Experience with the end-to-end iterative product design process, job-to-be-done, journey mapping, wire-framing and prototyping, user testing, user research, prioritization, and high fidelity visuals
  • Experience with story-telling, you can help your team and partners understand the "why" behind your design rationale
  • Conversant in the principles defined in The Design of Everyday Things by Don Norman.

What We'll Expect From You

  • 7+ years of experience in UX/UI or product design
  • 3+ years experience leading teams
  • Portfolio of UX-focused work samples for web/responsive and mobile applications
  • Knowledge of Agile methods and ceremonies, and experience partnering with Agile teams
  • Experience managing a team of product designers in a versatile UX environment, and responsible for their mentorship and career development
  • Experience recruiting and building diverse UX or Product Design teams
  • Experience with the end-to-end iterative product design process, including how to develop and use personas, job-to-be-done, journey mapping, wire-framing and prototyping, user testing, prioritization, and high fidelity visuals
  • Experience with story-telling, you can help your team and partners understand the "why" behind your design rationale
  • Conversant in the principles defined in The Design of Everyday Things by Don Norman.

Nice to Have

  • Experience building and using an atomic design system to accelerate product development and communicate consistently with users
  • Experience applying Lean UX principles and methodologies
About Olo

Olo is a leading on-demand commerce platform powering the restaurant industry’s digital transformation. Millions of orders per day run on Olo’s enterprise SaaS engine, enabling brands to maximize the convergence of digital and brick-and-mortar operations. The Olo platform provides the infrastructure to capture demand and manage consumer orders from every channel. With integrations to over 100 technology partners, Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. Over 500 restaurant brands use Olo to grow digital sales, maximize profitability, and preserve direct consumer relationships. Learn more at olo.com.

Olo's headquarters is located on the 82nd floor of One World Trade Center. In addition to our NYC cohort, over 75% of our team works remotely across the U.S. We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, a 401k match, company equity, a generous parental leave plan, and perks like team events. Check out our culture map: https://www.olo.com/images/culture.jpg.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are underrepresented across the tech sector and we are committed to doing our part to move the needle.

Olo is an equal opportunity employer and diversity is valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you!
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Olo
Olo powers digital ordering and delivery programs that connect restaurant brands to the on-demand world, placing orders directly into the restaurant through all order origination points – from a brand’s own website or app, third party marketplaces, soc...
Website
Industry
E-Commerce, Food Delivery
Founded
2005
Size
251-1K employees

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