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On our path to becoming the world's favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations.
Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.
Klarna strives to become the world’s favourite way to buy, and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate success. We are currently looking to grow our teams to satisfy the company’s ever increasing need for complex problem solving and data driven decision making.
We are looking for bold, dynamic and ambitious people with significant drive! We need problem solvers, initiative takers, people that see opportunities and potential to improve. You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level - thus, you should desire to go above and beyond to deliver and grow as an individual. At Klarna we embrace change, you should dare to challenge the status quo and be persistent in doing so.
As a Product Operations Analyst, you'll analyze user psychology, value propositions, product optimizations, and more in order to inform specific product and operation tactics. This role will own the analytical work streams that support the team in tracking, monitoring, assessing data, and ultimately recommending product operation improvements.
Who you are
- Excellent communication skills in verbal and written English
- Excellent communication and presentation skills, good at working with key stakeholders and coordination
- Good at owning complex projects with many stakeholders end to end
- Strong attention to details and strong bias toward action
- Self-starters focusing on impact
- An ambitious team player who feels accountable for the full team delivery and contributes to a great team spirit
- Continuously demonstrate success in using analytics to drive the growth and success
- Analytical and structured mindset with an ambition to reach targets
- Ability to work in fast paced and agile environment
Responsibilities
- Improve the product operations using data to identify abnormalities, areas for growth, and implement solutions
- Do deep dives and user research to understand our users better
- Actively track product metrics and performance
- Build dashboards and communicate metrics performance trends and other key indicators to team members and other stakeholders
- Own data working closely with the product team on defining data requirements and collecting and validating data
You should have
- A degree from a university in a numerate subject (e.g. Economics, Science, Engineering or Business)
- Ability to see the product value rather than just numbers and provide recommendations based on data
- Significant drive and ambition
- Strong attention to detail and sense of ownership
- A curious mindset - you’ll be someone who loves to question the why
Please apply with you CV in English.
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.
What we offer:
Diversity & Community
With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.
Ownership & Impact
Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.
Trust & Collaboration
Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.
The Klarna Work Policy is designed to make sure we foster team collaboration while also ensuring a productive and flexible work environment. We work 2 days per week in the office on agreed days, and then 3 flexible days. We’re also providing each Klarnaut with an annual financial contribution to improve their flexible work life whether they use it to upgrade their work accessories, or their home office space!
Challenges & Rewards
We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.
About Klarna
Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 90 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by helping them save time and money while better managing their cashflow and making informed decisions. Over 250,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. With over 5,000 employees, Klarna is active in 20 markets and is one of the most highly-valued private fintechs globally, with a valuation of $45.6 billion. For more information, visit Klarna.com
It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- Is telecommuting possible for this position?No, telecommuting is not possible for this position
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