Content Designer

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start in our own community by creating an open, inclusive, and diverse organization. 

We’re looking for an experienced Content Designer to join our growing Content Design team, and partner with our product designers across teams. You’ll be embedded in this team, and a partner in influencing product decisions. You'll work alongside designers, researchers, marketers, and product managers to create a top-notch experience for users.

As our Content Design team grows you’ll help establish Content Design as a discipline at Lyft. You’ll define best practices, create systems to scale our small-but-mighty team, and generally elevate the Lyft user experience with your wording superpower.

Responsibilities:

• Translate complicated concepts into clear in-product copy (UI, notifications, errors, and more)
• Champion the Lyft brand voice and style
• Help establish product strategy and vision
• Regularly collaborate with designers, researchers, engineers, marketers, data science, product managers, and other stakeholders across tech and ops
• Manage multiple projects and competing priorities
• Create, maintain, and evolve content guidelines

Experience:

• 5+ years of content design experience
• A systems mind that considers not just copy, but the end-to-end user experience
• Ability to understand and discuss strategy, metrics, and results
• A collaborative, proactive mindset
• Experience with design tools (Sketch, Figma)
• Experience writing for an ESL audience preferred
• Knowledge of accessibility best practices

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Access to a Health Care Savings Account
• In addition to provincial observed holidays, team members get 15 days paid time off, with an additional day for each year of service 
• 4 Floating Holidays each calendar year prorated based off of date of hire
• 10 paid sick days per year regardless of province
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Lyft proudly pursues and hires a diverse workforce. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy.  Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.  Please contact your recruiter now if you wish to make such a request.

Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule, remote, or as a visitor) are required to provide proof of full vaccination against COVID-19. Employees are considered fully vaccinated two weeks after completion of the entire recommended series of vaccination (usually one or two doses) with a vaccine authorized to prevent COVID-19 by the federal Food and Drug Administration (FDA), including by way of an emergency use authorization. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process. New employees must provide proof of full vaccination or receive an accommodation exception approval prior to their start date.