Senior UX Content Designer - Security, Privacy & Identity

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. 

As a Senior UX Content Designer (UX) at Mozilla, you’ll work with researchers, designers, product managers, and engineers to define, design, and iterate on the content strategy within Mozilla’s security and privacy products we build. You will advocate and craft the content for products, services, and systems that put the needs, desires, and aspirations of people at the center. You’ll work closely with other content strategists to deliver consistent, easy to understand experiences. 

• Collaborate with marketing, research, design, and product teams to understand requirements, identify users' content needs, and align on business goals.
• Advocate for content discovery and planning, ensuring the right content activities are prioritized and executed on cross-functional teams.
• Test and refine content based on analytics, user feedback, and other performance data.
• Advocate for people-centric best practices and products.
• Align with designers and marketing to build connected content experiences, including messaging strategy and voice and tone, across the customer journey.

• You have 5+ years experience as a UX content strategist, designer, or writer 
• You have a portfolio that showcases your UX writing, problem solving, and impact
• Ability to translate complex concepts into content that is clear, concise, and human
• Ability to develop copy in a unified voice that adheres to established style guidelines
• An understanding of user experience and content optimization principles across channels (web, email, and social media) and devices
• Demonstrate an ability to think strategically and work with various forms of input from critique, user testing and market feedback
• Experience in a product-focused environment
• Self-starter who thrives on responsibility and accountability
• Flexible, efficient, and comfortable with ambiguity and able to move quickly from planning to execution
• Passionate about ethical and people-centered design

• Experience creating content with respect to privacy and security products 
• Experience creating content for account management or payment processes
• Experience participating in user testing
• Proficiency or fluency in languages other than English (especially Spanish, Mandarin, Portuguese or Arabic)
• Deep understanding of developing products that prioritize accessibility

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla 

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at [email protected] to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

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Req ID: R2532