Staff Product Manager Identity Platform

See yourself at Twilio

Join the team as our next Staff Product Manager on Twilio’s Identity Platform team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is looking for a highly skilled and motivated Product Manager to join our Identity Platform Team in Ireland. Twilio's Identity Platform helps our customers connect to and use the Twilio products that make their businesses successful. Operating as a global platform at cloud scale, our challenge is to enable our customers, and to protect their data, while providing mission critical IAM features on the Twilio platform. This role will work on the very strategic and foundational part of the IAM platform - the Customer Model. As our customers are evolving so are their needs and usage of Twilio products, and one of the key missions for this role is to build features and customer experiences that makes it easy for our customers to set up and grow their usage of Twilio products as well as provide a cohesive and secure API and user experience for our largest of customers and partners.

Responsibilities

In this role, you’ll:

• Create and contribute to the strategy and roadmap for your product area. 
• Define and report product metrics - being data driven is key.
• Be the voice of the customer, engage with our customers and partners to understand how we can improve our platform to increase functionality and unlock new uses.
• Drive cross-functional alignment for the platform strategy and work with stakeholder teams across Twilio to understand their needs and direction to achieve the business goals. 
• Mock up concepts, write product strategy and customer value notes, define product requirements, perform UATs, write copy and do whatever it takes to express your ideas to our internal engineers, designers and other product managers.
• Work with engineering team to breakdown features and goals into smaller deliverables and ship the product features into the hands of customers

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 6+ years of hands-on Product Management experience envisioning and building B2B cloud based products.
• Have experience of working with engineering, architecture, design, product marketing, GTM sales and customer support teams throughout the entire product life cycle. 
• The ability to ship quality products in a fast-paced environment. We expect you to be able to work and communicate across the organization at all levels. It is particularly important that you have experience working directly with engineers and engineering management. 
• Have strong analytical and problem solving skills. We are looking for candidates who can independently drive an ambiguous problem statement with multiple dependencies by using data and customer insights to narrow down the problem and come up with a solution that can be validated and launched quickly. 
• Outstanding written and oral communication skills. We are looking for candidates who showcase excellent ability to identify and articulate problems, impact of solving those as well as ideas and solution proposals via both written and verbal communication. 
• Have a solid technical background. We are looking for someone who can easily work with the engineering teams to understand technical aspects of the product and platform, is able to take decisions and tradeoffs considering the customer requirements and importance of reliable technical implementation at Twilio’s scale.

Desired:

• Experience with building Identity Access Management products or platform products is preferred.
• Past experience of building products and solutions for partner ecosystem, 
• Experience of working in a remote or async environment to be able to collaborate with stakeholders across time zones

Location

 This role will be Ireland remote or Dublin based.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.