Overview
The mission for DashPass is to be the best membership program for local commerce. We strive to offer members great value that they understand and use frequently. Ultimately we want every single touchpoint for a consumer to feel like this membership is an amazing part of their daily life.
Role Description
This role will own what benefits DashPass offers - and how the world understands the program. Today, DashPass has built a strong membership base with a $0 delivery fee, but we need to continue innovating. A core focus is defining the next series of world-class benefits offered with the program - built within our team and also broadly across the company. This role also includes building highly-visible surfaces that represent DashPass and its benefits, ensuring the brand works consistently and meaningfully inside the app, and working with marketing & other teams to drive brand awareness programs in all forms of media.
This role is heavily hands-on - with multiple key projects that will require individual contributor work. Being a T-shaped leader and able to scale all the way down to the details as well as succinctly describe the progress & vision to executives is critical. There will be a small PM team in this space and over time this role would ideally progress to management of that team.
Required Skills
- 10+ years of experience driving consumer product at scale
- World-class understanding of consumer product and how fundamentals drive business success
- Highly effective written & spoken communication skills at the team and executive level
- Experience building & shipping consumer UX systems in a cross-team environment
- Excellent collaboration & leadership ability across multiple functions and organizational boundaries
- Proven ability to execute rapidly and bring at-risk projects back on track
- Excellent ability to dive into quantitative & qualitative data & bring crisp insights & fresh questions
- High operational efficiency and ability to manage multiple different programs with low context-switching costs
Ideal Candidates would
- Have 2+ years of experience leading a consumer subscription program
- Have 2+ years of experience in online delivery
- Relish the opportunity to bring software innovation to an operations-focused business
- Deeply understand mobile client & software architecture
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Compensation
The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.
DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.
In addition to base salary, the compensation package for this role also includes opportunities for equity grants.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on August 21, 2023.
Please see the independent bias audit report covering our use of Covey here.
