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Lead Product Manager, US

San Francisco

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

 

📍San Francisco - Hybrid | 💰 $180,000 - $225,000 + Equity (This is a unique role, we’re open to discussions around base salary + stock options dependent on experience) | A week in the life of a Product Manager at Monzo

About us: 

Monzo is a leading financial technology company, with over 8 million customers, committed to providing modern banking solutions . Monzo launched in the US in February 2022 and is one of the top fintechs in Europe. In the last few years, we’ve built a banking app that our customers love – with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. We’ve raised over $1 billion from YCombinator, Stripe, Coatue, Eric Schmidt, Mike Moritz, and others - most recently at a $4.5 billion valuation. 

We’re just getting started in the US: We’re an agile full stack team operating like an early stage startup but with the financial, operational, and engineering platform muscle of a larger company. We’re focused on building an amazing US product, shipping and iterating quickly, and deepening our product market fit. We’re looking for highly driven, enterprising people to help us achieve our mission to make money work for everyone.

About the US team

We were founded to make money work for everyone! With that in mind, Monzo is investing to accelerate our US expansion! You will help build US-specific products that will shape the future of banking there.

As a Principal Product Manager reporting to the US CEO, you’ll lead a multi-disciplinary team to set big, ambitious goals for an entire product area, and have the freedom to decide how to meet them. You’ll own a big bet zero-to-one product for Monzo in the US. This will require you to go deep to build a truly remarkable experience that will resonate deeply with our US customers, innovate on its distribution model and steer its unit economics. If successful, you will change the trajectory of the whole company! You’ll operate with autonomy and have a massive impact on our customers’ lives and Monzo’s success.

What you’ll work on

  • Lead a cross-functional team to design, build and profitably grow a new product that deeply resonates with our US customers and elevates Monzo to a leading FinTech in the market
  • Work closely with your partners in Marketing, Design and Research to ensure we are creating and communicating the most important value propositions for our customers
  • Collaborate with the US CEO and other senior leaders to develop our US strategy
  • Be an active and influential leader within the team and foster our culture of accountability, support and a high bar for excellence
  • Collaborate with your peers across Monzo who can help you accelerate your progress and increase your odds of success (e.g., specific capabilities we don’t yet have in the US team, learnings, counsel, advice).

Requirements

  • You’ve got 7+ years track record of building successful, customer-centric digital products in a fast growing company
  • You love the craft of creating remarkable products and businesses
  • You have excelled building and launching a remarkable zero-to-one consumer products (ideally a regulated one like financial services, healthcare, or similar)
  • You have the ability to communicate clearly and persuasively to a wide range of audiences, and in a structured way
  • You have the urge and resilience to challenge the status quo and make things better
  • You ground your thinking in data, facts and insights but are equally comfortable making decisions quickly if/when the complete/ideal data is unavailable
  • You can work effectively with a diverse range of people and working styles to get stuff done, and are able to thoughtfully and constructively challenge and influence the people you work with
  • You’re excited by the ambition of what we’re doing at Monzo and personal finance in general
  • You’re a fast learner, humble and curious, and enjoy developing yourself and others

The interview process:

Our interview process involves 3 main stages: 

Recruiter Call (30 mins) - Once you apply, one of our Recruiters will reach out to you for an introductory conversation. 

Initial Chat (45 mins) - This will be an introductory conversation with the hiring manager for this role.

Product Loop (1 hour 45 mins) - This stage consists of 2 separate interviews that usually happen across 1-2 days. This will be made up of one Project Walkthrough and a Behavioural interview. If you get through to this stage, your Recruiter will have a 20-minute chat with you beforehand to help you get ready and prepare for this stage.

Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on robertodonoghue@monzo.com

Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason.

What’s in it for you:

💰$180,000 - $225,000 ➕ plus stock options ➕ a pretty great benefits package (if we do say so ourselves!)

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of $1,500 a year for books, training courses and conferences

➕ Diversity and inclusion is a priority for us — if we want to solve problems for people around the world, our team has to represent our customers. So we need to attract the best talent and create an environment that supports and includes them. You can read more about diversity and inclusion on our blog.

#LI-RO1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

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