Product Operations Manager, Rooftop Ads

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To create the best ride for all, we start with our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft Media is a new line of business within Lyft focused on building the worlds largest transportation advertising network. We build products that allow brands to engage with our unique audience throughout their transportation journeys. Our assets include out-of-home (OOH) media units such as rooftop screens and bikeshare ad panels, while our digital assets include in-car screens and in-app ad products. You can read more about Lyft Media on our blog here.

As an Operations Manager for Lyft Media’s rooftop product / business line – you will lead the nationwide scaling & fleet maintenance of our rooftop advertising network.

Responsibilities:

• Lead the end-to-end operations of our nationwide Rooftop advertising fleet – including driver acquisition, vehicle installations, driver & fleet relationships, recalls, hardware maintenance, and inventory management
• Launch new markets: travel on-site for launch sprints, onboard drivers, install hardware
• Maintain existing markets: identify defective units, coordinate recalls with driver / fleet, manage payments, driver support
• Manage warehouse: inventory management, hardware failure analysis, hardware repairs, inbound & outbound shipments / logistics
• Develop standard operating procedures and lead a team of Operations Associates & Leads to implement them
• Work with our manufacturer to root cause hardware failures and develop corrective action plans
• Work with our external vendors across hardware, software, and data to ensure we are receiving the best terms and customer support to achieve our business objectives
• Clearly and frequently communicate progress & plans across the broader Lyft Media organization

Experience:

• 3+ years of operations work in a high growth startup
• Experience working directly with hardware - including installations, failure analysis, and repairs - as well as working with manufacturers to develop product improvements
• Experience working with rideshare / taxi drivers & fleets preferred
• Experience building processes from scratch & implementing them to solve business problems
• Willingness to roll up your sleeves and fix problems in a hands-on manner
• With the above stated, we are open to candidates of all backgrounds and encourage you to apply if you think you’re a good fit but don’t meet all of the above!

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

This role is work-from-anywhere in the U.S., excluding U.S. territories. 

The expected range of pay for this position in the US is $106,600 - $130,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.