Product Operations Manager (Customer Onboarding)

About Medallion

Healthcare is going through an unprecedented transformation towards digital care. Medallion provides the critical administrative infrastructure to make that change possible. Our platform enables organizations to license their providers in new states, verify existing credentials, and get in-network with health plans. In just over three years, our platform has become an industry standard powering hundreds of healthcare companies to reduce administrative burden for tens of thousands of providers across the country. To date, Medallion has saved over 500,000 administrative hours for our customers!

Founded in 2020, Medallion has raised $85M from world-class investors like Sequoia Capital, Google Ventures, Spark Capital, Optum Ventures, and Salesforce Ventures.

About the Role

As a Product Operations Manager your primary responsibility will be getting our Enterprise customers successfully onboarded onto the Medallion platform. You will directly migrate data into Medallion and develop documentation and tools to make these processes more efficient as the business grows. 

As part of your role, you will engage hands-on with customers during a critical phase in their customer journey and collaborate with colleagues in Customer Success, Operations, Sales and Product. 

This is an opportunity to be an early team member on a brand-new team and help shape the customer experience for some of our largest and most critical customers.

Responsibilities

• Work directly with our largest customers to strategize how they will migrate their existing data to Medallion including setting timelines and tracking milestones 
• Support our largest customers as they familiarize themselves with our data model and import requirements 
• Become the SME on our customers’ data 
• Directly migrate customer data into Medallion
• In some cases, collaborate with a Customer Success or Implementation Manager to project manage an implementation; in other cases project manage the implementation on your own 
• Support other team members as needed to set customer expectations, perform data validation and migrate customer data into Medallion 
• Identify any blockers that could delay an implementation; partner with the appropriate internal and external teams to resolve 
• Review other team members’ work to prevent errors in the implementation process 
• Set up positive handoffs with Customer Success to ensure your customers are on track to achieve their first value 
• Partner with the Engineering, Product and Design team to productize repetitive aspects of implementations that can be automated
• Implement other process improvements as we build out the team 

Requirements

• 5+ years of experience in data modeling or analytics, ideally with experience in working with complex data sets
• 3+ years of experience working with Enterprise clients and/or on strategic client projects
• Strong understanding of relational databases and able to write SQL
• Experience in coordinating multiple projects simultaneously
• Strong attention to detail
• Excellent written and verbal communication skills
• Experience at a rapidly growing SaaS company and/or a startup

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